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Shipping & Delivery
Shipping Methods
Our official store and distributors all work with DHL, DPD, UPS and GLS shipping companies for our deliveries. We’ll send the shipping information to our customers by emails as soon as the shipping is started, including the shipping date, the tracking number and the tracking site.
Shipping from
The local EU warehouses and UK Warehouses
Shipping to
UK & all EU countries, except for Cyprus, Malta and some remote islands. Some products can be shipped to the UK.
Order Tracking
you can track them at 17track.net using tracking number that you will receive once order is shipped
Shipping Time
| Ship from | Carrier | Ship to | Estimated Shipping Time | Order Processing Time |
| EU Warehouses | DHL | All the EU countries (except for Cyprus, Malta and some remote islands) | 5-7 business days | 1-2 business days |
| DPD | ||||
| UPS | ||||
| GLS | ||||
| UK Warehouses | UK | 3-7 business days | 1-2 business days | |
Note:
- The shipping time mentioned above is estimated and it may be influenced by distance, holidays, customs policies, political activities, etc.
- The sooner you order, the sooner you’ll get an Eleglide product.
Shipping Cost
| Ship to | Courier | Ship to | Free Shipping | Express Processing Time |
| Europe | DHL | All the EU countries (except for Cyprus, Malta and some remote islands) | Free – 5-10 Business Days | €35 – 2-5 business days |
| DPD | ||||
| UPS | ||||
| GLS | ||||
| UK Warehouses | UK | Free – 5-7 business days | £30 – 1-3 business days | |
Note: Extended area surcharges are required for some remote regions, subject to notification from our customer service.
Lost parcel:
We responsible for your order delivery. A delivery exception is when a package is temporarily stalled in transit for an unforeseen reason. Even with the most reliable eCommerce order tracking, a lot can happen to a package while it’s in transit. If the tracking info is not updated for more than 3 days or even longer. Please kindly be patient and wait for the delivery. We check each delivery and try to solve all issues. If you don’t receive your order within 3 weeks after receiving your shipping confirmation email, then the parcel is considered lost during the transition. We will bear the loss and offer you a full refund. You can reject the parcel if the parcel is finally showing up.